FAQ
** We sell items on this website either By Weight or By the Bundle. We are located at 3843 D St., Philadelphia, PA 19124. We are ADA accessible. Second Floor Bulk Vintage Industry/Wholesale: currently open Monday, Tuesday, Thursday, and Friday, by appointment only. There is a $100 non-refundable deposit paid upon entry and deducted from your final total. The 2nd floor is the main shopping area for Industry buyers and resellers. Here we have over 300 large boxes of clothing separated by material, era, or style. You are picking out the items you want and buying *by the piece*. Our Price List is available as a PDF HERE. It reflects how we sort the clothing, and will give you an idea of the prices to expect. Prices are subject to change without notice. Third Floor Special Collection (Victorian thru designer 1980s) & Briar Vintage Open the 3rd Saturday of the month during our Open House or by appointment. Warehouse Rules How it works: we regularly grade 1000s of pounds of clothing; separate the items by style, material, or era, and separate into boxes. Customers are then invited to shop either in person at our Philadelphia warehouse or online. What is the quality of the clothing? Grade 1: Very Good condition- no holes, no or very small marks, no tears. You can just clean, steam, and sell. Grade 2: Good condition - maybe some stains, small seam tear, or missing buttons. These items may need some TLC and/or spot treatment, and they are ready to go. Grade 3: Has damage: holes, stains, paint splatter, tears, etc... The clothing we sell is used and anywhere from 20-70 years old; please do not expect perfection. We try to get rid of heavily damaged items during the sorting process, so it's not certain your order will have damage; this is more of a warning due to the nature of buying used clothes. If you absolutely cannot deal with soaking to get a stain out, dry cleaning, sewing a button, or fixing a seam, please DO NOT purchase by weight. I'm looking at "dresses by weight" but I want to purchase "by the bundle instead". How do I do that? Can I buy more than what you have listed? Like it is maxed at 50 lbs but I want 100 lbs? You list an average of 1-3 pieces per pound (or 2-4, 2-3, etc...). Can I rely on that to expect a certain quantity in my order? But how can I be certain what quantity to expect? I need this for an event and I need a specific quantity. What does *ON BACKORDER* mean? If an item says *on backorder* it means that we usually stock it, but we are currently out of stock for online orders. The item will ship out when we've restocked, and we try to provide an estimated shipping date in the product description. Do you accept returns? No. All sales are final. Can I cancel my order? We do understand that business can sometimes take a turn and money can get tight, so if you need to cancel your order within 1 day from when you placed it, we will give you a refund MINUS 3% to cover the fees we had to pay our processor to accept your purchase (those fees are not refunded to us). But if you cancel your order after we've already done the work of pulling your products and boxing for shipment, then we will charge you a 18% restocking fee. Pricing is different in the warehouse vs online (weight, bundle, hand-picked). In addition to these resources, please be sure to fully read the product description before purchasing. By Weight: When purchasing by weight, clothing is offered at different increments of weight, typically 20 pounds, 50 pounds, 100 pounds, and so on. This is the cheapest option of buying clothing but it is a rougher grade of clothing. For information regarding grading, please review the descriptions of the listing you are trying to purchase or review our grading FAQ section. This method of purchasing is great for stores that serve an eclectic mix of customers or those that look for a range of quality and price points. If you are picky, please purchase by bundle or visit us in person. By bundle: Purchasing by the bundle entails buying a set quantity of goods such as 6 pieces, 15 pieces, etc. Each product listing details quantity variations. Bundles are priced according to quantity: as the quantity increases, price decreases. Please read each individual listing for details. Maximum purchase quantities are listed because our stock is sometimes limited. Hand-picking: We offer hand-picked orders where customers can request very specific items. Examples include: only grade 1 Levis or only Carhartt, or light blue only. This option is great for those who want specific pieces that cannot make it out to our warehouse location. Please Note: Why are some of the prices on this website different than the prices on your price list? The PDF price list on our WAREHOUSE page only applies to in-person warehouse pricing. When you come to our warehouse and cherry pick, you are picking the very best pieces in the best condition, and so the pricing is slightly higher. How do I pay you? Online we accept Paypal or credit cards (Visa, MC, and Discover). This is a secure method of processing credit cards and your information will never be shared. Shipping is determined by weight. We ship via UPS or USPS worldwide. We try to ship within 3-4 business days; if timing is an issue please contact us before you order. I'm not getting a shipping cost, just the warehouse pickup option. Why? Possible reasons: Do you ship overseas? Yes! We ship world wide. Please read our SHIPPING page for more information.
** In person (at our warehouse) items are sold by the piece.
** Online pricing is not the same as in-person pricing.
** We do not sell bales.
** We do not ship containers.
** Some of our categories are modern because there is so little true vintage actually available.
** The clothing is used. You should absolutely expect to have to clean it.
** We do not currently offer size options.
** Anyone can order online, but our products are intended for re-sellers. There is no guarantee anything will fit you if you are just buying for yourself.
** We do not take photos of the items before we send them to you.
** There is no minimum order.
** Check the WAREHOUSE page for details about our hours.
WEDNESDAY is our walk-in day. Anyone over 10-years-old may come in to shop the 2nd floor on Wednesdays; no appointment needed. And there is a $20/person minimum instead of the usual $100.
In the "by the bundle" product description it says Condition: Grade 1 and 2. What does that mean?
Grade 1 means Very Good condition- no holes, no or very small marks, no tears. You can just clean, steam, and put on the rack.
Grade 2 means Good condition- maybe some stains, small seam tear, or missing buttons. These items may need some TLC and/or spot treatment, and they are ready to go.
You should expect to be cleaning the items you receive, or doing small repairs.
We try not to send out anything with MAJOR damage. But this is vintage coming out of a warehouse- do not expect perfection.
The "By Weight" listings includes Grade 3.... Whats that?
Grade 3 means it has damage.
We try to get rid of heavily damaged items during the sorting process, so its not like your order will for certain have damage; its more like a warning, since we are human and we err and things will get past us.
When you purchase "by weight", we literally grab armfuls of the clothing, weigh it, and pack it. Thats why this category is cheaper- the quality control isn't as rigorous.
If you absolutely cannot deal with sewing on a button, or fixing a seam, dry cleaning, or soaking to get a stain out, please DO NOT purchase "by weight"!
Why do the denim and workwear bundles include "grade 3"
Denim and workwear was worn and used hard. You should expect to see stains, holes, tears, missing hooks, torn belt loops, paint, grease, etc... We will try very hard to make sure that all the zippers work and that there are no crotch holes, but any other kind of wearable, or fixable, "damage" may be found when purchasing any kind of these products.
If I order online, how do I know I'll like what I get?
We are selling vintage by era/style/material and while you may not personally love every single piece, you will receive true vintage from the style/era that you chose. So even if you don't love the item- someone else will be happy to buy it from you.
Think of it this way- if you came in to pick, you wouldn't buy every single item; you would dig through until you found the perfect items. Since you can't really do that online we price items a bit cheaper to help offset that unknown quality.
There will be a link at the top of the page to alternative ways to purchase that style of clothing. If you don't see a link, then we don't currently offer other methods of purchasing.
Please do NOT add a certain quantity/bundle in your cart more than once.
We have set the listing quantities for a reason- the main one being we do not have more product available to ship within our standard turn-around time. If you attempt to purchase more than we say we have, we'll either have to cancel that portion of the order (and charge you a 3% processing fee), or back-order the product until it becomes available (which may cost you more for shipping).
No. That average is only that- *an average*; it is not a guarantee of quantity. Sometimes you might get less, because you received some heavier items in your order. For example, even if it states 1-3 items per pound, you might receive some denim pieces that weigh more than 1 lb. each and that would bring your "quantity" down.
We suggest ordering up a bit- so instead of 25 lbs get 40 lbs. Or order by the bundle instead. Or communicate with us about your needs and expectations *before* you purchase and we will be happy to work with you!
If we really screw something up- like send you the wrong product, then sure, we'll make it right for you. But 99% of the time, there are no returns. So please ask any questions before you order.
BUT- we offer bulk pricing in the warehouse. So, you can get great discounts either way you buy! The warehouse price list is here: Warehouse 2020 Price List.
We also accept money orders, and bank transfers over $5000.
You can also order over email.